• Maureen O'Toole

Spring Training

What I’m Thinking About: Training Wreck

My neighbors headed to Phoenix to enjoy Major League Baseball spring training this week. I frequently see people at baseball, tennis, soccer, track and field and lacrosse practice. Athletes know that without good training, they’ll have a poor performance. What I don’t see frequently is employees who get good training in their jobs, company policies and practices, and professional development. What I often hear from employees during consulting is “I don’t know what I’m supposed to be doing.”, “I don’t know what our policy is.” and “I never got any training.” What a training wreck!

Why You Might Be Thinking About This: Not Training is Expensive

In business, lack of training leads to poor performance, poor customer responsiveness and poor attitudes – poor business. Turnover of unhappy employees is expensive. Long response time to solving customer issues due to lack of employee knowledge is expensive. Losing customers who are frustrated with uneducated company representatives is expensive. If you think it’s expensive to train employees, imagine how expensive it is to not train them!

Why It’s Worth Thinking About: Good Training is Good Business

Education in job skills, organizational practices, and professional development for employees is good for business. Training is investing in the people who are the business--an investment that pays off.

As business choreographers, Dan and I train leaders how to improve business practices and systems in order to improve business. Training takes time, effort and, often, money. Don’t have a training budget? Next year, put training in your annual budget. Tight finances? Take advantage of free training online and at libraries, inexpensive Lunch and Learn sessions in the community, and offerings provided by Chambers of Commerce. And consider getting professional trainers to help take your team to the next level.

Are you ready for business training? The Sandbox Group is ready to help make your work WORK.

#training #smallbusiness