• Maureen O'Toole

Employee Handbooks are Handy

What I’m Thinking About: The Left Hand Doesn’t Know What the Right Hand is Doing

Frequently overheard from business leaders:

“I don’t know what I’m supposed to do when employees…

- are often late

- don’t wear appropriate clothing

- don’t turn in receipts

- accept gifts from vendors

- check social media or game on company time

- don’t respond to customer requests quickly

- are called for military leave

- get jury duty

- ask about benefits

- want to work from home”

Without guidance in place, common employee situations lead to confusion. Employee confusion leads to reduced satisfaction and productivity.

Why You Might Be Thinking About This: As a Leader, You Have Your Hands Full

Strategic planning, company goal tracking, employee performance feedback, retaining customers, finding new customers, implementing new software, reducing costs, changing to meet market changes, hiring and training new talent, etc., etc., etc. Leaders have a lot on their minds! Having an employee handbook which addresses the business processes and systems of employee management can help leaders and employees focus on the business of making a profit.

Why It’s Worth Thinking About: Give People a Hand Up

Once you build a solid employee handbook, train employees in the processes and systems the handbook describes. Review the handbook contents with new employees and establish regular training on its contents. Use the employee handbook consistently to create a sustainable, repeatable, scalable employee management process. Common situation, common solution.

When an employee asks a question about a common situation, don’t throw your hands up--open the employee handbook! Better yet, have the employee open the handbook and answer their own question.

Are you ready to create an employee handbook? The Sandbox Group is ready to help make your work WORK.

#smallbusiness #leadership #employeemanagement #handbook